Privacy Policy

1. INTRODUCTION

At QUIKER we value the trust you place in us when sharing your personal data. This Privacy Policy explains how we collect, use, protect and share your information when using our services, applications, websites and digital platforms. Our commitment is to ensure the privacy and security of your data, in compliance with applicable data protection laws, including the General Data Protection Law (LGPD) in Brazil, the General Data Protection Regulation (GDPR) in Europe and other global regulations.

QUIKER TECNOLOGIA E INOVAÇÃO LTDA., a company duly constituted and existing in accordance with the laws of the Federative Republic of Brazil, registered with the CNPJ under number 35.865.991/0001-50, with headquarters in the city of Ribeirão Preto/SP, is a company specialized in the development of software, applications and digital services. This policy applies to all of our services and has been written in clear, accessible language to make it easier to understand.

If you have any questions or requests related to data protection, please contact us via email: privacy@quiker.com.br.

2. PERSONAL DATA COLLECTED

QUIKER may collect the following personal data, depending on the user’s interaction with its services, and this data includes:

Data provided directly by the user: full name, CPF/CNPJ, address, telephone, email, payment details, professional or registration information entered into forms.
Data collected automatically: IP address, approximate geolocation data, access logs, device type, operating system, cookies and unique navigation identifiers.
Sensitive Data: In specific cases, such as in health applications, we may collect biometric data or health information, always with your explicit consent.

We do not collect unnecessary data and always seek to minimize the amount of information requested.

3. PURPOSES OF TREATMENT

The collected data is used to:

Provision and improvement of QUIKER services.
Compliance with legal and regulatory obligations.
Execution of contracts signed with customers and partners.
Sending institutional communications, news and updates.
Customization of the user experience on our platforms.
Security guarantee and fraud prevention.
AI Training: Using anonymized data to train artificial intelligence models, ensuring automated decisions (such as recommendations) are transparent and fair.
Personalized Marketing: Send promotional communications or relevant advertisements, when authorized by you.

4. LEGAL BASIS OF PROCESSING

The processing of personal data by QUIKER is based on the legal hypotheses provided for in the General Data Protection Law (Law No. 13,709/2018 – LGPD), such as:- Consent of the holder;

Execution of contracts or preliminary procedures;
Compliance with legal or regulatory obligations;
Legitimate interest of QUIKER, always respecting the fundamental rights and freedoms of the holder.

QUIKER may share personal data with:

Technology partners, cloud providers and service providers necessary to carry out its activities;
Administrative, judicial or governmental authorities, when required by law or court decision;
In corporate operations, such as mergers, acquisitions or incorporations.

In these cases, measures will be taken to guarantee the confidentiality and security of shared data. We do not sell any type of data to third parties. If you choose not to share data for marketing purposes, we provide opt-out options.

6. HOLDERS’ RIGHTS

The holder of personal data may, at any time and upon request, exercise the rights provided for in the LGPD, such as:

Access: Confirmation of the existence of processing and request for a copy of the data;
Correction of incomplete, inaccurate or outdated data;
Request for anonymization, blocking or deletion;
Data portability: Receive your data in a structured format and transfer them to another service;
Revocation of consent;
Information about data sharing;
Oppose processing based on legitimate interest, if you believe that there is a violation of your fundamental rights.

To exercise their rights, the holder can contact us via email: privacy@quiker.com.br.

7. INFORMATION SECURITY

QUIKER adopts appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse or improper disclosure, including:

Encryption of sensitive data;
Firewalls and Intrusion Detection Systems to prevent unauthorized access;
Control of internal access;
Continuous monitoring of systems;
Data governance and confidentiality policies.
Two-Factor Authentication: Available for user accounts and internal systems.
Incident Response: We have a plan to notify you and authorities within 72 hours in the event of a data breach, as required by LGPD and GDPR.

8. USE OF COOKIES AND SIMILAR TECHNOLOGIES

QUIKER uses cookies and similar technologies to improve navigation, personalize content and analyze usage statistics:

Essential Cookies: Necessary for the website to function (e.g. login, settings and preferences).
Analytical Cookies: Collect website usage data to improve our services.
Marketing Cookies: Used for personalized advertisements, when authorized.

The user may, at any time, manage cookie preferences directly in their browser, being informed that deactivation may limit some of the platform’s functionalities.

9. STORAGE AND RETENTION

Personal data will be stored for the period necessary to fulfill the purposes described in this Policy or as required by legal and regulatory obligations. After this period, the data may be securely deleted or anonymized.

10. INTERNATIONAL TRANSFER

In the event of using services from partners located abroad (such as cloud providers), QUIKER will ensure that international data transfer respects the legal and security standards set out in the LGPD. We ensure that international recipients respect the same protection standards required by LGPD, GDPR and other applicable laws.

11. CHANGES TO THIS POLICY

QUIKER may update this Privacy Policy at any time, by publishing it on its website or application, indicating the date of the last update. It is recommended that the user periodically review this document. The most recent version will always be available at www.quiker.com.br/privacidade .

12. USE OF ARTIFICIAL INTELLIGENCE

Some of our services use artificial intelligence for personalization, recommendations or analysis. Data used to train AI models is anonymized, and automated decisions are reviewable. Therefore, you can:

Request explanations about automated decisions and their review by humans.
Dispute results that affect your rights.
Opt out of having your data used for AI training by sending a request to privacy@quiker.com.br.
Choose not to have automated decisions in the processing of your data.

Our commitment is to minimize bias and ensure transparency in the use of AI.

13. CONTACT

For questions, requests or exercise of rights related to the protection of personal data, please contact us by email: privacy@quiker.com.br.

Last updated: September 19, 2025.

Quiker Tecnologia e Inovação Ltda is committed to protecting your privacy and building a relationship of trust. Thank you for choosing our services!